The first interaction set the tone immediately. The trainer started by telling me what my goals should be and how he thought I should prioritize my workouts – without asking me a single question. My first impression? An arrogant know-it-all who steamrolled over me. The result? I shut down. Mentally, I checked out, becoming a spectator in my own training session. The focus was no longer on me and my needs but on his rigid agenda and belief in his own superiority.

I was instantly reminded of leaders and managers who use the same top-down approach. They have a way of draining the energy out of their teams – they might be right in substance, but their communication style creates distance instead of connection.

So, what can we learn from this? To listen actively, to ask before we assert, and to approach others with humility instead of assuming we have all the answers. A first impression can either build a bridge or erect a wall – don’t you think?

Have a brilliant day!

Ulf Lidman