A Leader’s Role Is Not to Provide Solutions
When faced with conflicts, the instinct is often to jump straight to finding a solution. Many believe that a leader’s role is to solve the problem, but this is a misunderstanding. Delivering a solution robs people of their own agency and responsibility.
The most sustainable solutions come from the individuals involved in the conflict. This is where the English word evokebecomes essential—it means to draw out the solutions that already exist within the individuals. As a leader, your role is to create the conditions for this process to unfold.
When You’re Part of the Conflict
If you, as a leader, are personally involved in the conflict, it’s crucial to start with self-reflection. In such cases, it’s wise to rely on an external advisor or mentor—someone outside the organization. Turning to someone within the organization can be unfair, as loyalties and internal dynamics often come into play. Do you have a mentor outside your organization to turn to in times like this?
The Key to Success
Leading effectively in conflict situations requires three essential steps:
- See the person. Who is involved in the conflict?
- Build trust. Create a strong connection and establish mutual understanding.
- Evoke the willingness to move forward. Sustainable solutions only emerge when individuals are ready to engage.
Remember, genuine progress begins when the people involved are committed to resolving the issue. Always start with the person, not the problem.
See the person, not the conflict, and you’ll unlock the door to lasting solutions.
Have a brilliant day!
Ulf Lidman
